********** account - Contract

Dear Vodacom... On 2017/12/20 Vodacom arranged a debit order from my bank to the value of R206.13. Upon enquiry I was informed that this is the once off activation etc. fee for a new Smart S contract taken out on my name on 2017/12/15. If I didn't get the sms from my bank I would not have known!! Your agents refuse to provide any details re: where this was done or who issued this order. All I could get was a number.. called it.. not active.. oh yes, because it has an admin block or a block of some sort on it.. did u suspect ***** Vcom OR are your sales ppl that desperate for sales commision that they issue **** orders? And why am I refused details? I had to, whilst on leave I may add, make an affidavit at the police station, copied ID’s for which I had to pay, drive to a Postnet, scan and e-mail these docs to my phone, oh and paid AGAIN to have this done, just so that I could e-mail this to your ********** address as apparently there is no number or even a reference I could get over the phone. I would appreciate this resolved soonest.