CB
Casba B

1 reviews | Active since Oct 2016

01 Mar 2017, 10:31

********** account closure

<p>My name is Lesley, I have realise that someone had frauleted my name after vodacom is calling me requesting for urgent payment. my account was opended through Autopage. i ahve been communicating with vodacom invesitgator since last year and he confirmed that it was a frud and my account hass benn closed but yet i still receveive emails, cals and SMS from debt collector requesting for urgent payment and when i check on my financial record, Vodacom account is on arreas and not yet closed. may you please assist with closer of this account. </p>

0
Replies (2)
Vodacom
Vodacom's reply01 Mar 2017, 11:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply21 Mar 2017, 09:45
Official

As per telephonic discussion,feedback provided.

Regards

FM

Best regards,