********** account

A ********** Vodacom cellphone account was opened on my name. This has in turn affected my credit score and ultimately my home loan application. I have been trying to get hold of their(Vodacom) ***** department since January with no luck. I logged a dispute in December 2020 and I still have not received any feedback to date despite sending a number of emails to them. This total disregard of this serious matter is disheartening and reckless. All I need is for Vodacom to clear my name and close this ********** account unless they are willing to buy me a house.