nK
nazley K

1 reviews | Active since Dec 2011

03 Nov 2015, 12:53

********** account at Cresta Branch BEWARE

A while ago my daughter went to the Cresta Branch of Vodacom to open an account .<br> The next day she had a change of heart and decided not to do the account but to purchase the cell phone in question cash .<br> She contacted the Cresta branch who assured her the account will not be activated .<br> A month later she noticed debits going off her account for a cell phone which apparently ,on investigation, a staff member at the Cresta branch had **********ly opened in her name .<br> <br> After running around to the Police for affidavits to prove she did not open the account she was promised the issue would be dealt with .<br> <br> A few months later the collections division at Vodacom started harassing her .Same story was relayed .Documents were once again dispatched .<br> A few months later Debt collectors started harassing her .Same story pursued .A promise by Vodacom to correct the issue .<br> <br> Emails were sent to Vodacom's Legal division .With no response <br> <br> Nothing was further heard <br> Today she tried to obtain credit to open an account . Vodacom have listed her as a bad payer<br> I have been trying unsuccessfully now for 2 days to cantact the legal divison .I finaly contacted ICASA <br>

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Replies (1)
Vodacom
Vodacom's reply03 Nov 2015, 14:55
Official
Hello nazleyk,

Thank you for the posting.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards

Vodacom Consumer Website Team