********** account and shocking service

<p>An account has been opened by somebody else in my name and I am paying monthly as even though I have reported it and sent an affidavit that it is *****, my account is still being debited and some ******** is running around using a ********** account at my expense.</p> <p>Surely the account should be frozen???? I should be refunded all money received.</p> <p>It was reported in August it is now December and the response is always we are investigating. </p> <p>Totally unacceptable service. </p> <p> </p> <p> </p> <p> </p>