MM
Malefyane M
1 reviews | Active since May 2015
29 Sept 2020, 20:37
********** Account
I am paying for two account but receiving service for one. I requested upgrade but end up in this mess. I called from July when the sim in the WIFI was not operating and be told is due to upgrade, I was advice to use the received Sim which I did. The last Champ I spoke to gave me their *****ulant line and I emailed everything on the 17th of August to date, I am still stucked with the high bill of the service I am not utilising.
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Replies (2)
Vodacom's replyOfficial
30 Sept 2020, 07:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Sept 2020, 07:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MM
Malefyane M's updateReviewer Update
27 Jan 2021, 11:06Good day
I received several calls from Vodacom regarding the issue I have with them as mentioned. However until today they are failing to provide me with the voice recording that proves that I opened a new line. they sent me to the stores where I was told that actually the recording cannot be sent to the store but have to be directed to the client. I am still not sorted todate
I received several calls from Vodacom regarding the issue I have with them as mentioned. However until today they are failing to provide me with the voice recording that proves that I opened a new line. they sent me to the stores where I was told that actually the recording cannot be sent to the store but have to be directed to the client. I am still not sorted todate
MM
Malefyane M's update27 Jan 2021, 11:06
Reviewer Update
Good day
I received several calls from Vodacom regarding the issue I have with them as mentioned. However until today they are failing to provide me with the voice recording that proves that I opened a new line. they sent me to the stores where I was told that actually the recording cannot be sent to the store but have to be directed to the client. I am still not sorted todate
I received several calls from Vodacom regarding the issue I have with them as mentioned. However until today they are failing to provide me with the voice recording that proves that I opened a new line. they sent me to the stores where I was told that actually the recording cannot be sent to the store but have to be directed to the client. I am still not sorted todate