********** Account

Hi, <br> <br> I have had a ********** account loaded on my name, I have spoken to the ***** department in Vodacom, and they have confirmed that the account is ********** and that I will be reimbursed for the money that was debited from my account, however the account has not been removed from my name, and I am still paying every month for the contract that is not mine, I have also not been reimbursed, I have tried to contact the cancellation department and the customer care line to no avail, I continue to be put on hold or ignored.<br> <br> Regards <br> Davina<br> <br>