********** account

Last year March Vodacom debited an amount of R254 for a contract phone which I know nothing of. I contact the call center regarding the debit and I was made aware that a ********** account was opened under my name in Alexander mall. The consultant said I need to email an affidavit, my signature, proof of address and ID copy. The requested documents were sent and got feedback which states if you wish to be serviced by mail copy the reference EC - 1J8I-3NAXKE on subject line which was done, follow up emails were sent but up to now still no response from the ***** department. Recently I received calls from Vodacom collection agents saying I haven't paid my contract, I stated my case which they know nothing of and promised to revert back to me up to this day nothing. Just two days ago I received an sms stating I have been handed over to Jacobs Burnard Associates. Vodacom I need feedback, this has been dragging for too long.