MD
MIKE D

1 reviews | Active since Feb 2015

19 Mar 2018, 13:34

********** ACCOUNT

I reported ********** account that was open under my name on the of 31 January 2018 and until today when I do follow up they tell me that they will call me back. I have send them emails doing follow up but there is NO respond.

I went to Vodacom store in Clearwater Mall numeral times but there is nothing going on as they cant assist me from the store level and I phoned their ***** department ( ********** ) numeral times and I am still waiting for their call.

They advised me that a matter of this nature normally takes 21 working days. Can someone from Vodacom wake and call me because this is unacceptable.

0
Replies (3)
Vodacom
Vodacom's reply19 Mar 2018, 14:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply17 Apr 2018, 15:25
Official

Dear Mike

I attempted to call you, however I could not hear you.

I will respond to you via email as well.

Kind regards

Rashieda

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply18 Apr 2018, 14:00
Official

Dear Mike

We can confirm that the matter was resolved.

Kind regards

Rashieda

Vodacom Consumer Website Team

Best regards,