EM
Elliot M

1 reviews | Active since Mar 2018

10 Mar 2018, 08:12

********** account

An account was open **********ly with my details.i reported it and i havent been helped. I want to buy a house and now im listed because of this ***** account.

0
Replies (3)
Vodacom
Vodacom's reply10 Mar 2018, 09:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

EM
Elliot M's update16 Mar 2018, 15:48
Reviewer Update
I havnt received a call..
Vodacom
Vodacom's reply06 Apr 2018, 11:00
Official

Dear Elliot Mbele,

I do apologise for the delay in response.

A request has been logged with our Subscriber Collections Team for the ********** account to be updated as paid up and closed.

Please note that it may take up to a period of 7 working days from date of notification for these records to be updated.

The reference number is EC-1JBU-2R1UI2.

Regards,

Ula Wiggins

Best regards,