1 reviews | Active since Sept 2013
********** account
A ********** contract was taken out under my name about +|- 2 months ago. I contacted Vodacom who advised me to send through an affividavit together with my details. This was emailed through their disputes email address. No feedback was received. Two weeks ago I received a call from their collections department advising me my account needed to be paid. This relating to the ********** account. I thereafter went to their ballito shop where a they assured me a resolve would be found. To date no feedback and this is likely to affect my credit rating. This is unacceptable.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good day
We regret taking note of your experience.
This matter has been escalated to our Forensics team for review and feedback.
We will follow up ensure that you are responded to.
We apologise for any inconvenience caused.
Regards
Moddy
Best regards,
Good day
We regret taking note of your experience.
This matter has been escalated to our Forensics team for review and feedback.
We will follow up ensure that you are responded to.
We apologise for any inconvenience caused.
Regards
Moddy
Best regards,