********** Account

I am currently so frustrated with the amount of incompetance at Vodacom! I have been strugling for months now to resolve and finalize a *****ulant upgrade on my account. In October 2016 someone tried to do a *****ulant upgrade on my account but the guy was caught, I then told Vodacom that I will not be doing any upgrades on my account in the next year so can they please make a note on my account so that if someone comes in to try and uprade that they know it is *****ulant. Vodacom told me that unfortunately this is not possible. One month later some one upgraded one of my Data account and three months later another one, I have spoken to numerous people at Vodacom and they just dont seem to care! It is amazing how quickly they can sell you something but when it comes to resolving problems you just get sent from one person to the next and no one can help you. I have done eveything requested, sent through an Afidavid, ID copies etc... the last communication I sent through was on 26 Oct 2017 and Vodacom hasn't even contacted me. Spoke to a lady now and she just said "Ja, seems like it was not received so maybe you should just send it again so they can START to envistigate" it has been almost 8 months since the last ***** and still nothing but I must fit the bill eveymonth for the other two contracts which costs me R1400p/m because according to Vodacom they cant stop the account if the investiation has not been completed. I then said well then I would stop the debit order and was told that they would advise against it because it will tarninsh my credit record.... How can this type of service even be possible! After beign a client for more than 10 Years I feel like writing of the money and just moving to a competitor because I have lost all confidence in Vodacom.