1 reviews | Active since Oct 2017
********** account
Vodacom is dragging their investigations pertaining to the ********** account which was opened in my name. I have emailed all the required documents which was required and received a response from Thabo who was supposed to get back to me within 14days after sending an email to ICASA I then received an email from Thabo who was referring the matter to his colleague Irene and I’m yet to receive any feedback from them seens the 31/08/2017. I have been trying to get ahold of them on the following numbers ********** / ********** which constantly rings with no reply. Its been over a month seen reporting this matter instead of getting feedback I received a call from Ofentse on the 5th of October on my MTN NUMBER! who advised he was calling from Subscriber Collections department my personal number which was provided to Vodacom was for feedback on the ***** matter and not for Vodacom collections to harass me!!!! I HOPE I WILL GET A RESPONSE FROM SOME AT VODACOM........
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Thato,
We thank you for bringing it to our attention and do apologise for the inconvenience caused.
As per our telephone discussions and emails, please note that feedback has been provided.
Regards,
Vodacom Consumer Website Team
Dear Thato,
We thank you for bringing it to our attention and do apologise for the inconvenience caused.
As per our telephone discussions and emails, please note that feedback has been provided.
Regards,
Vodacom Consumer Website Team
