LL
Lisa L
1 reviews | Active since Jul 2010
05 Sept 2017, 11:50
********** account
On 24 July I had a debit transfer come off my account for R313-32 from Vodacom. ( I do not even have a contract with Vodacom) I was told that a ********** account has been opened in my name and I need to send a few documents through which I did. (Ref no: EC-OCUX-2XUDD4)
On 1 September another debit came off my account for R1241-31.
I called the call center and was told they would get back to me, which they never did.
How do I go about sorting out this ********** account? I do not want to get debited again, and I want my name cleared of all this *****!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
05 Sept 2017, 12:28Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Sept 2017, 12:28
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Sept 2017, 15:53Dear Lisa,
Thank you for your patience.
I've responded to you via email with feedback.
I do apologise for the delay in response and any inconvenience caused.
Regards,
UW
Best regards,
Vodacom's reply20 Sept 2017, 15:53
Official
Dear Lisa,
Thank you for your patience.
I've responded to you via email with feedback.
I do apologise for the delay in response and any inconvenience caused.
Regards,
UW
Best regards,