1 reviews | Active since Mar 2017

02 Mar 2017, 09:56

********** Account

<p>Last year I was a victim of identity theft Vodacom was one of the business were my identity was used to open a cellphone contract.</p> <p>i was not aware of this until I received a debit order from Vodacom , I reversed the funds. </p> <p>Phoned in to complain about the issue and I was told to submit an affidavit.</p> <p>i sent it in October and I sent proof of a report from the Edgars group showing that an account was also opened **********ly.</p>

0
Replies (2)
Vodacom
Vodacom's reply02 Mar 2017, 11:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update22 Aug 2017, 10:26
Reviewer Update
The company has still not contacted me and I have received a text message from your lawyers. This is really unprofessional of Vodacom to have totally ignored my complaint. Please contact Jacobs Burnard regarding your outstanding VODACOM (PTY) LTD 1 account Tel: ********** 312 Fax: ********** 290 ********** ***