CM
Channy M

1 reviews | Active since Aug 2015

01 Mar 2017, 16:50

********** ACCOUNT

<p>Hi,</p> <p> </p> <p>Please help, a ********** account has been opened against my name at Vodacom. However I have never taken out a contract with Vodacom in my life.</p> <p> </p> <p>Please note that I am a victim of *****, not only with Vodacom but with other many service providers who have managed to solve these cases with through investigations and issued us with letters that confirmed the *****.</p> <p> </p> <p>This is really affecting my credit record badly.</p> <p> </p> <p>I don’t understand how a company this big, could just open an account and hand stock over to someone without even having the correct proof of address, I.D, PAYSLIP and so on. This is unacceptable.</p> <p> </p> <p>I need assistance on how we can get this matter sorted.</p>

0
Replies (1)
Vodacom
Vodacom's reply02 Mar 2017, 06:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team