1 reviews | Active since Feb 2017

22 Feb 2017, 11:42

********** Account

<p>A ********** account was opened up in my name in Nelspruit in August 2016. My account was then debited with R1745 at the end of September 2016 and October 2016. I then consulted Vodacom Menlyn Maine and submitted an Affidavit and a copy of my ID to Ntakazeni Makharedza on 22 November 2017. She never emailed my documents through. I then went back to The same store only to be told that the lady in question had moved to the Menlyn branch. I then went to make a new Affidavit and resubmitted my documents on 15 January 2017 to Mfundo at the Menlyn branch who promised to send me a confirmatory email. That never happened. I then received an invoice from Vodacom on 07 February 2017 for the money for the account which was **********ly opened. I am now at my wits end!!!</p>

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Replies (1)
Vodacom
Vodacom's reply22 Feb 2017, 13:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team