********** Account

<p>I posted this last week and did have one response from Vodacom but no action. When will anyone at Vodacom help me. It has been over a year that this ********** Account has been added to my Vodacom account. Please will someone help me sort this out! </p> <p> </p> <p> </p> <p>********** Account</p> <p>I have had a ********** account on my name for over a year. December 2015 I filed the affidavit and other necessary information to Vodacom. I was reimburse in January by Vodacom. </p> <p>Unfortunately they didn’t close and remove the account from my name. Therefore every month I am still charged for this ********** account. </p> <p>I have made numerous calls. Sat at Menlyn Customer care and Midrand Vodaworld Customer care for hours to try and have this matter resolved. I have numerous reference numbers that I know was emailed again to the ***** department on Monday by one of the personal at Vodaworld. </p> <p>I was requested to fax the documents to Vodacom and low and behold I found a fax machine and did that. </p> <p>If I don’t pay the ********** account my phone gets cut off and I have to pay the reconnection fee. I have emailed, phoned and begged for assistance. But without any results. </p> <p>Is there anyone that can help me close this account and reimburse me my money that I keep paying for? I am desperate and don’t know what to do anymore or who to contact. </p> <p>PLEASE HELP ME. </p> <p> </p> <p> <br />Share<br />Follow<br />Like<br />Leave a Comment<br />Write a Review<br />Report this review</p> <p><br />Oct 20, 2016<br />5 days ago<br />Official business reply:<br />Dear Customer,</p> <p>Thank you for making us aware of your complaint.</p> <p>Kindly be advised that a consultant will make contact with you in due course to assist with your query.</p> <p>***Please note*** Beware of phishing ****s.</p> <p>Vodacom will not contact you via Whatsapp to request your personal details</p> <p>Regards,<br />Vodacom Consumer Website Team</p> <p><br />Oct 24, 2016<br />23 hours ago<br />JLCoetzee:<br />Dear Vodacom Customer Website Team </p> <p> </p> <p>I havent had a call yet from a consultant. </p> <p>When will I be helped or noticed. It has been a year? </p> <p> </p>