********** Account

<p>Vodacom has been suspending my cellphone service for consecutive days last week after i have been calling their customer service and the service be reinstated for a day then next its suspended again. Another agent i spoke to told me that the reason why they kept suspending my number it was because of an outstanding balance of R 10 000.00 that i owe to Vodacom as i have taken 2 x iPhones 6S on contracted.</p> <p>I was shocked to hear this because i never took up any iPhone 6S contract with Vodacom be it at their outlets, online or through telesales. At this point i suspected ********** activity and i requested to speak to the manager and i spoke to Zanele Khambule who advised that the application was processed at Vodacom shop BT Ngebs Mall in Mthatha. I went to Vodacom BT Ngebs Mall and spoke to the manager there whom she also checked about the application on their system and while i was sitting with her she confirmed that the iPhones have just been delivered at Pretoria and further advised that the application was not processed at her store.</p> <p>On the 28th September 2016 at 09:03am I was contacted by a lady by the name of Euphracia MMetle from Vodacom head office to confirm the application made under my name, I advised the lady that I have never app**** for any new contract or upgrade contract with Vodacom however the application was processed further.</p> <p>On Saturday the 01 Oct 2016 i discovered that Vodacom has sent a debit order instruction of R 10 339.73 to my account and that failed due to insufficient funds. This also caused some unnecessary charges from the bank for failing to honor the debit order.</p> <p>The bottom line here is that Vodacom runs ********** accounts and debit money from people illegitimately, further suspend cellphone service for no valid reason. This is unacceptable.</p>