********** Account

Vodacom staff have opened a ********** account using my identification number. How unprofessional and illiterate can the staff be to accept such false identification. I went into the Vodacom store and the Vodacom staff advised me, they can't assist me and that I need to call the call center. I called the call center and your staff made me hold in for some time. Your staff then advised me that there is no direct line to your ***** department as the numbers that the call center has on the system, is not active anymore (082 243 ***) and the matter can’t be escalated to your ***** department and I should wait for 14 days to receive feedback via email. I have not received any feedback from 24 June 2022 to indicate my case has been assigned to a Vodacom Legal consultant. Your staff that represents you breached the PoPi Act (protection of personal information act) as my details were divulged and now I am put at risk because you didn't do a proper ID check on this *********. I am now left with this matter and I must wait 14 days yet it's Vodacom's fault and a serious matter. Vodacom has such pathetic service and unacceptable service delivery, my time going to get an affidavit and running around to get the evidence of the ***** done on my identification number and there is no direct person I can speak to resolve such a high risk matter, this is unacceptable. You are a total disgrace. I am absolutely upset and dissatisfied that you treat customers this way. I can't wait for 14 days to resolve this issue, I need this account to be closed under my ID number and a letter from Vodacom within 12 hours that it has been identified as a ********** account so that my credit bureau profile can be cleared.