CN
Chernade N

1 reviews | Active since Jan 2023

02 Feb 2023, 06:53

**********.

I recently moved to another country just before coming to the end of a contract with Vodacom. At the end of the contract vodacom continued to debit my account. After trying on numerous occasions to contact them, many emails and calls, I was unable to get a hold of anyone. I reported it to hello peter and that was the only time they contacted me. When they did contact me, I explained the problem. Instead of refunding the money they had taken against my will and without my consent, they said they will debit once more and thereafter cancel the contract, to which I never agreed.

Vodacom deals **********ly. It is pathetic.

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Replies (1)
Vodacom
Vodacom's reply02 Feb 2023, 07:53
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team