HT
Hope T
1 reviews | Active since Jan 2017
21 Mar 2023, 09:47
**********
********** cellphone contract was done and can I have the following
?Call recording ?Copy of a signature ?Address where the unit was delivered
And where did Vodacom receive my documents,payslip and who confirm employment and no Debi check was authorised by me ? Who gave Vodacom permission to authorise this ,cancel that contract and remove my name from your database or remove that contract under my name and I will report this under Ombudsman I have never called in Vodacom and I want those call recording to be sent to me ,I request a copy signed by Vodacom declaring that I do not have any account with them because this might affect my credit rating in future or ruin my credit,better get this resolved
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
21 Mar 2023, 11:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Mar 2023, 11:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HT
Hope T's updateReviewer Update
01 Apr 2023, 12:49I have received the below mail from you guys but my account is still being debited ,reversing payments affects my scoring .please sort this out and remove me from your system
Dear Hope Tshabalala,
Please be advised of ***** confirmed on account number I***-6.
Request was sent to our Subscriber Collections Admin Team to remove confirmed *****ulent Vodacom account I***-6.
Furthermore a request has also been sent to change account status to *****, update your payment profile, assist with any refunds due and to remove listing if necessary.
Kindly allow 7-14 working days for them to process.
Dear Hope Tshabalala,
Please be advised of ***** confirmed on account number I***-6.
Request was sent to our Subscriber Collections Admin Team to remove confirmed *****ulent Vodacom account I***-6.
Furthermore a request has also been sent to change account status to *****, update your payment profile, assist with any refunds due and to remove listing if necessary.
Kindly allow 7-14 working days for them to process.
HT
Hope T's update01 Apr 2023, 12:49
Reviewer Update
I have received the below mail from you guys but my account is still being debited ,reversing payments affects my scoring .please sort this out and remove me from your system
Dear Hope Tshabalala,
Please be advised of ***** confirmed on account number I***-6.
Request was sent to our Subscriber Collections Admin Team to remove confirmed *****ulent Vodacom account I***-6.
Furthermore a request has also been sent to change account status to *****, update your payment profile, assist with any refunds due and to remove listing if necessary.
Kindly allow 7-14 working days for them to process.
Dear Hope Tshabalala,
Please be advised of ***** confirmed on account number I***-6.
Request was sent to our Subscriber Collections Admin Team to remove confirmed *****ulent Vodacom account I***-6.
Furthermore a request has also been sent to change account status to *****, update your payment profile, assist with any refunds due and to remove listing if necessary.
Kindly allow 7-14 working days for them to process.
HT
Hope T's updateReviewer Update
12 Apr 2023, 17:19Please remove my name from the list and send a letter stating it was a *****ulent account ASAP otherwise will take this further should I not get any assistance
HT
Hope T's update12 Apr 2023, 17:19
Reviewer Update
Please remove my name from the list and send a letter stating it was a *****ulent account ASAP otherwise will take this further should I not get any assistance