RS
Robert S
1 reviews | Active since Sept 2013
07 Sept 2017, 10:59
**********
After struggling for such a long time to get you to terminate my account and you finally did so in February, why am I now being contacted by a debt collector saying that I have been handed over by Vodacom because I am not paying my account? Here is the link where you have confirmed that my account was terminated as per my request in February
https://www.hellopeter.com/vodacom/reviews/neglecting-***********-**********-blood-suckers-2- **********
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
07 Sept 2017, 11:42Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Sept 2017, 11:42
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Sept 2017, 11:44Dear Client
We escalated the matter to the Legal Team for further investigation. Our records reflect that they contacted you in January 2017 via email.
We requested that they contact you with feedback.
Kind regards
RJ
Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Sept 2017, 11:44
Official
Dear Client
We escalated the matter to the Legal Team for further investigation. Our records reflect that they contacted you in January 2017 via email.
We requested that they contact you with feedback.
Kind regards
RJ
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Sept 2017, 16:12Dear Client
The Legal Team confirmed that they were in contact with you and addressed your concerns. Should you have any further queries, please respond to them directly.
Kind regards
RJ
Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Sept 2017, 16:12
Official
Dear Client
The Legal Team confirmed that they were in contact with you and addressed your concerns. Should you have any further queries, please respond to them directly.
Kind regards
RJ
Vodacom Consumer Website Team
Best regards,