LB
Lorraine B
1 reviews | Active since Aug 2020
31 Aug 2020, 15:28
*****ulant Vodacom
I have reported ***** on my account now for the 4th time. A new number was registered on my account without my knowledge. The first time I received a message that the outstanding balance on that number will be taken of my account, which it was but I never received the refund for the debit order that went of my bank account and that number is still showing under my profile.as one of mine. Phoning does not help as the option in the.menu does not exist, email is just not answered!!
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Replies (2)
Vodacom's replyOfficial
31 Aug 2020, 15:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Aug 2020, 15:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LB
Lorraine B's updateReviewer Update
15 Sept 2020, 13:23This issue is still not resolved!!!! And not getting hold of me is absolute garbage My email adress has been changed *******ly and the *****ulant number is still showing on my profile!!!! Hownis it possible that Vodacom continue to allow ***** on customers acxounts but if a customer affected by this ***** cannot even get rid of the contract without payong exorbitant fees!!!!!
LB
Lorraine B's update15 Sept 2020, 13:23
Reviewer Update
This issue is still not resolved!!!! And not getting hold of me is absolute garbage My email adress has been changed *******ly and the *****ulant number is still showing on my profile!!!! Hownis it possible that Vodacom continue to allow ***** on customers acxounts but if a customer affected by this ***** cannot even get rid of the contract without payong exorbitant fees!!!!!