RW
Reagan W

1 reviews | Active since Oct 2012

01 Mar 2017, 13:07

*****ulant Vodacom Account Opened Using My ID Number and Vodacom Does Not Assist

<p>It has now been a year since I first contacted Vodacom concerning the *****ulant account. I have had no feedback at all. I did what Vodacom asked me to do and sent my details and documnets to no prevail. I keep getting promised to have feedback within 7 working days and this never happens. Vodacom can not even provide me with a signed contract pertaining to this ********** account. This is directly affecting my credit rating and the matter has been brought upon manager upon a higher in command manager and a year later the issue has still not been resolved.</p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply01 Mar 2017, 13:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team