*****ULANT UPGRAGE

On the 14 June 2017 I became aware that my ********** 221 number has been upgraded without my concern nor did I receive the upgrade device / phone (SAMSUNG S8). I lodged a complaint with MOKOPANE VODACOM where I submitted all supporting documents including my affidavit. VODACOM acknowledged receipt of my query as per REF NO: EC-OCRU-279FR9 MR MOSETLA ********** 221. I did not receive any update from VODACOM until I escalated the matter to my attorneys. The last communication from Vodacom forensic was on the 02 August 2017 at 15h30, where K****tso promised that the matter has been escalated to higher forensic authority, and in no time I shall receive an update on my query. To date I have not received an update from VODACOM. An unauthorised contract amount of R649.00 is debited monthly from my bank account since May 2017.