1 reviews | Active since May 2016

02 Feb 2021, 16:23

*****ULANT UPGRADE

I opened up a contract 2 years ago it was a 24 months contract the contract was suppose to expire on in December 2020 for cell phone number *** i was paying R315 for a 10 gig top up contract i called in the middle of 2020 to enquire about a premature cancellation fee because i wanted to cancel the contract, the consultant said they can offer me 50 GB for a lesser price i agreed but the consultant never explained to me that they extending the line for a further 24 months when i called to cancel the contract at the end of term they told me that the contract was upgraded i never agreed to any renewal the logged a request and they ref number they gave me was *** and i was never explained to that It was an upgrade it was a ********** upgrade I can be contacted on *** I WANT TO CANCEL THIS CONTRACT.

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Replies (1)
Vodacom
Vodacom's reply02 Feb 2021, 20:59
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team