1 reviews | Active since Feb 2018
*****ulant upgrade & atronimical account
Wanted to cancel a ****le which was sent back and received by Vodacom 18 months ago but yet billed. A previous credit was passed but next month it was billed again. Went to a Vodacom branch and leart that my phone was upgraded and device delivered in Gauteng! I live in Western Cape! Have spoken to three different customer service consultants who all promised to rectify the mistake - hence 16 days later and facing a R26000 bill nothing has been done. I am finished with Vodacom after having my contract with them for 18 years. What service is this???
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good Day Adri Pool,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved.
Regards
Randall
Good Day Adri Pool,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved.
Regards
Randall