AC
Aadil C
1 reviews | Active since Jan 2019
23 Jan 2019, 14:50
*****ulant upgrade and Poor service from Accounts Department
Fradulant upgrade was done on my Contract. Sent all information in December and was told it will be resolved in 14 working days. Incorrect amount was debited at the end of December because of the *****. Was told it will be rectified but nothing has been done yet and keep being told stories. Now I am told I will be debited again at the end of January, when Vodacom owes me money from December. It is pathetic service and no one can help.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
23 Jan 2019, 15:17Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply23 Jan 2019, 15:17
Official
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
23 Jan 2019, 17:38Dear Aadil
Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query.
We apologize for the inconvenience.
Have a great day further.
Vodacom Consumer Website Team
Vodacom's reply23 Jan 2019, 17:38
Official
Dear Aadil
Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query.
We apologize for the inconvenience.
Have a great day further.
Vodacom Consumer Website Team
AC
Aadil C's updateReviewer Update
29 Jan 2019, 14:04After being advised by the Vodacom Website team, and followed the advise given. I have sent numerous emails to the ***** department and have not got a phone call or even a reference number. This is the worst possible service I have ever experienced. Vodacom is quick to take your money but cannot assist you when you need assistance.
AC
Aadil C's update29 Jan 2019, 14:04
Reviewer Update
After being advised by the Vodacom Website team, and followed the advise given. I have sent numerous emails to the ***** department and have not got a phone call or even a reference number. This is the worst possible service I have ever experienced. Vodacom is quick to take your money but cannot assist you when you need assistance.