*****ulant Upgrade and New Contract (appauling)

On the 12th of Nov, I found out from Vodacom Sandton Square , that an upgrade was done in my name, I was forwarded the persons' ID, and it was a ********** one. I reported the matter which was investigated by Peter Matsete frequested the ********** documents from Sandton square and confirmed conclusion of the investigation by issuing a credit note into my Vodacom account ***) as a refund/reversal of the upgrade. Today 15th December, I call to cancel my contract because the investigation is concluded, I am told a new contract has been issued on the 19th of November 2015, and I am to pay R967.00 for the new contract that I didn't take. I am told that the transaction was done online. Today only I have spoken to Nombulelo, Simphiwe, Litha and Makhosini ( all from cancellations),yesterday I spoke to Nomsa and Nelly (from customer service) and I think it's pathetic how since I have been with Vodacom, this is the 4th time I am experiencing this from them. How do they issue a new line and contract, when the profile of the customer is being investigated by forensics??? The new line issued is ***, an Iphone 6. I need this matter to be investigated, ALL lines cancelled/closed