*****ulant upgrade

I logged a complant with Vodacom customer service on the 6/10/2015, this complaint was for a *****ulant upgrade, submitted all requested documents. Have been sending numerous e-mails to Vodacom customer service department requesting the progress with regard to my case, same response everytime, our ***** department will be in contact with you, to date I have had no response from Vodacom ***** department. When Vodacom has to pay money back to their clients, nothing happens, but, the minute you have to pay Vodacom, you account is suspended.