*****ulant upgrade

My number *** has been **********ly upgraded on the 5th of December 2014 at the Lemontree Vodacom Chatz store in Alberton. I have repeatedly reported this with customer care. I went to the police station to get an affidavit stating that I did not do the upgrade on my number. I have sent through the affidavit to Vodacom on the 17th of June 2015 to email address [Email Removed] that was given to me by the ***** and forensics department and was told it would take 24 to 48 hours and they will get back to me. I have not heard anything back. In the mean time I have stopped my debit order because Vodacom bills me for this account that was **********ly upgraded every month and now that I have stopped my debit order Vodacom harasses me daily for that outstanding amount but does nothing to my ********** upgrade. Vodacom is useless. I cant wait till my contract ends so I can move to a different service provider.