JR
Jeanne R

1 reviews | Active since Feb 2021

07 Feb 2021, 06:38

*****ulant, Unauthorised, Misleading incorrect contracting

On Thurs I discovered Elite Mobile has cheated me and faufulsntly contracted my for a deal I did not agree to. I was contacted to do a vodacom upgrade and told 1 thing but contracted for a completely different package. I raised 3 complaints w vodacom upgrades and asked to be contacted. I has told the contract will need to be reversed and a team leader will call me back. Its Sat and no Vodacom team leader has called back to address how Elite Mobile has misled me and faudulantly engaged me. I was promised that various person would contact me post having pilled the recordings and not 1 has had the decency or guts to call me. This is *******. The recordings clearly state it. I expect a call from a senior planning to resolve this in 24hrs.

0
Replies (2)
Vodacom
Vodacom's reply07 Feb 2021, 09:25
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
JR
Jeanne R's update09 Feb 2021, 07:25
Reviewer Update
Hi I contacted Vodacom on Thurs before 12:00. I have requested a senior to contact me of the three team leaders that were going to call me none have. Its Tuesday. Not 1 has called to understand my matter yet I keep getting automated resolution messages. Nothing is resolved. Lebo Mafekeng when will you call? This is not service. This is not care.