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JW
Jacque W

1 reviews | Active since Jun 2011

29 May 2018, 08:34

*****ulant transaction.

Several months ago I asked you to explain my account statement to me - this you did not do.

Now this month you have deducted more money from my bank account than what the statement claims ??

Please explain this *****ulant transaction.

0
Replies (5)
Vodacom
Vodacom's reply29 May 2018, 09:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

JW
Jacque W's update29 May 2018, 10:01
Reviewer Update
Consultant did phone me - must phone me back to cancel my contract.
Vodacom
Vodacom's reply29 May 2018, 10:25
Official

Hi Jacque

As discussed, feedback has been provided to you and this matter is now resolved.

Have a pleasant day further!

Regards,

RJ

Best regards,

JW
Jacque W's update29 May 2018, 10:28
Reviewer Update
Thank you.
JW
Jacque W's update14 Jun 2018, 16:50
Reviewer Update
So as I thought - still the same this month? Nothing was done as per our conversation. Great one Vodacom your customer service is pathetic as usual...