*****ulant Staff-Vodacom

It seems this is the only way Vodacom takes notice of me. I laid a complaint with Vodacom for a cellphone upgrade that was done without my knowledge, where someone in their staff upgraded my data sim to a voice sim and took a Huawei P8 Lite cellphone in my name. I have been paying that contract for more than a year now, and no one at Vodacom seems to care. I was asked to send an email with an affidavit stating my case to ********** which i did on numerous occasions, but i dont even get an acknowledgement that the email has been received, not even a reference number. i have two other accounts with them and my monthly bill is around R3000 per month. You would think that they would actually take notice of that and do something about this. I very disappointed because they played me for a fool by using my credentials to give someone else a contract. All i want is my money back for all those months that i paid for a contract that i did not have.