*****ulant Staff-Vodacom

I have been having an issue with Vodacom for a few months now, almost a year actually. I notified them that there seemed to be an upgrade on my account, which was not done by myself. I had a wifi router which received about 1gig data every month. All of a sudden, the data was not coming in anymore. But i only noticed this a few months later. When i called Vodacom, they advised that if i did not do the upgrade then it was done fradulantly in the Vodacom Shop, it was apparently at Boulders in Midrand. I live in the far north of Pretoria mind you. They then forwarded the documents that were processed for the upgrade and they were unsigned. They did not have my signature. Fast forward to today, i have sent 2 emails to ********** in the space of a week, they dont even have the decency to acknowlege the email, provide a reference number or even inform you on who is working on the case. I am very disappointed because i have been a Vodacom customer for almost 10 years now, and for them to treat me this way is unfair. They are happy to debit my account every month even when i inform them that this upgrade device, Huawei P8 Lite, i do not have in my possession and have never collected it from any Vodacom shop.