1 reviews | Active since Apr 2017

16 Apr 2017, 22:24

*****ulant sim swops allowed by Vodacom

<p>I have had it with Vodacom. They now literally allow weekly fruadulant sim swops on my account, despite SAPS affidavid, plenty phone calls, Vodashop visits and even driving to Vodaworld. Where does that leave me as a paying client? Without service, seeing as the line gets blocked all the time. And not to mention all the risks relating to my personal information. I am fed up. Promises of calling back and escalated investigations deliver no results. What must I do to get rid of this very frustrating problem, PLEASE HELP ME!!!!! They cannot even phone me back because my line is blocked and I cannot receive any calls......what the hell must I do???????</p>

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Replies (1)
Vodacom
Vodacom's reply17 Apr 2017, 06:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team