RC
Richard C

1 reviews | Active since Jul 2016

06 Jul 2016, 11:12

*****ulant Sales

<p> Vodacom Telesales phoned me to sell me a 2 gig data bundle.</p> <p><br />Knowing that the phone calls are recorded, I specifically asked how much I will be billed, and how the billing will take place.</p> <p>The billing is infact the total opposite of what was told to me over the phone.</p> <p>Ive made 9 phone calls to get in contact with someone/ anyone that can help me resolve the matter. ony to be transfered back and forth.</p> <p>I need to get the phone recording as evidence, as I specifically asked the question and was BLATANTLY DISCEIVED by the sale consultant.</p> <p> </p> <p><br />Unhappy client.</p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply07 Jul 2016, 05:05
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team