*****ulant number opened on my name - Handed over for debt collection

25/11/2017: ********** line opened on my name 28/11/2017: Email sent to ********** 12/12/2017: Received email from ********** to confrim receipt of email - Investigation started Received phone call from to pay outstanding balance 15/12/2017: Sent email to ********** (Ref: EC-0C54-3J0NCA) to inform them about outstanding amount from ********** number. Made payment arrangements for my own account 05/02/2018: Received letter from Forensic departement stating that I have been a ***** victim and that Vodacom has deleted the ********** number from my account and issued requests for my account to be credited for all additional charges resulting from the ********** activation of this number. 28/02/2018: All contracts with Vodacom cancelled. Final payment of R926.75 was made by me 07/05/2018: Received final demand from Vodacom for outstanding balance on *****ulant number 07/05/2018: Phoned ********** to enquire. Agent said I must delete account with Vodacom, which I did on the very same phone call 08/06/2018: Received notification (sms) from Vodacom that I have meen handed over to VVM attorneys for debt collection 08/06/2018: Phoned Vodacom (spoke to Nollo @ 9h51). Nollo said I must phone Forensics department. 08/06/2018: Phone Forencis - they cannot help me. Matter has been resolved. Nothing they can do. 08/06/2018: Phoned Vodacom accounts Dep. (Spoke to Nowanda @ 10h03). She dropped the phone. I phoned again and spoke to Somlabo and Chanté - They said they cannot help me and that I must phone the attorneys. I phoned VVM ********** 200 - spoke to Thabiso. Asked me to email all documentation to him ********** and ********** 14/06/2018: Phoned VVM - no further instructions received from Vodacom (Khulekani) 18/06/2018: Phoned Vodacom (spoke to Phulani and Shalom) they could not help me. Asked Shalom to transfer me to someone that can help me. Agent I spoke to then (wish a had his name) was very unhelpfull and told me the last time I spoke to Vodacom was in September 2017. 18/06/2018: Phone VVM and spoke to Tiisetso - No instructions received from Vodacom. There is nothing he can do without instructions from Vodacom.

I truly whish that Vodacom can resolve this as I have spent hours on the phone since November 2017 with NO LIGHT AT THE END OF THIS VERY DARK TUNNEL!!