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Anthea T
1 reviews | Active since Feb 2015
25 Sept 2019, 19:25
*****ulant
When you upgrade online they add a new no and charge you double. Then instead of fixing the issue you have to fill in so much paper work and take time off work to certify documents to get your money back they had no right to take!
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Replies (2)
Vodacom's replyOfficial
26 Sept 2019, 07:31Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Sept 2019, 07:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Anthea T's updateReviewer Update
19 Oct 2019, 21:14It has been nearly a month since the review was written. All documentation has been provided. Never mind that I had to take time off work to get the documents you require to refund my money you just took. This is seriously shocking. I understand you have procedures, but then you need to understand that I have a budget and a family to take care of. Please I am asking nicely rectify your mistake asap.
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Anthea T's update19 Oct 2019, 21:14
Reviewer Update
It has been nearly a month since the review was written. All documentation has been provided. Never mind that I had to take time off work to get the documents you require to refund my money you just took. This is seriously shocking. I understand you have procedures, but then you need to understand that I have a budget and a family to take care of. Please I am asking nicely rectify your mistake asap.