MC
Mpho C

1 reviews | Active since Jan 2014

08 Aug 2017, 12:36

*****ulant deductions

<p>i had a 24 months contract that ended in April 2017, which i requested to be cancelled in february and then called again on 1 april to ensure that the contract wont continue. Vodacom is still deducting my account and changing amounts with every deduction. when i called to find out why am i being debitted for a contract that expired i was told because i did an airtime transfer???? this number is now on prepaid , i transferred airtime that i bought cash how is that even possible???? kindly refund all premiums debitted from 1 may 2017.</p>

0
Replies (2)
Vodacom
Vodacom's reply08 Aug 2017, 15:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply10 Aug 2017, 10:47
Official

Dear Mpho,

Thank you for your patience.

I've responded to you via SMS with feedback.

Regards,

UW

Best regards,