*****ulant contract opened without consent - No feedback - Vodacom ***-8

<p> </p> <p>Good day,</p> <p>In terms of clear transparency, please note the following:</p> <p> </p> <p>· I (Warren J. Coetzer) am sending this request on behalf of my girlfriend Tanya Marais (ID: 8506******** - Vodacom acc: I30******)</p> <p>· She became aware by means of Vodacom sms, that an additional amount is to be deducted from her bank account.</p> <p>· Upon enquiry with Vodacom call centre, she was made aware that an additional contract had been opened on her name.</p> <p>o As per attached affidavit from SAPS, she declares that no such contract was opened by her, and that a case of ***** will be opened against Vodacom Pty Ltd for allowing such an account to be opened on her name, without her consent or signature.</p> <p>o According to feedback, the contract number of the new ********** account cell no is: ********** 306</p> <p> </p> <p>· Please desist with immediate effect any debit orders associated with this ********** acc: ********** 306</p> <p>· Close this account and provide confirmation of its closure in writing to the account holder by mail or post: ********** <p>· Alternatively please supply her with signed and dated authority for this new contract with her legal signature..</p> <p> </p> <p>The account holder, Miss Tanya Marais (082*********), can be contacted to confirm this matter, as she has reported it three times to the Vodacom contact centre, and as per feedback, a mere note was placed on her profile with Vodacom and no further action taken!</p> <p> </p> <p>We see this as a serious matter, and urgent feedback is required.</p> <p> </p> <p>===========</p> <p> </p> <p>The abovementioned was sent to Vodacom "documents" as well as "***** analysis" dept on repsective e-mail adresses provided.</p> <p>This was done on the 25th of May and the 29th of May.</p> <p>The police affidavit reporting the case was also hand delivered to Vodacom regional Office in Bloemfontein to a Dominique on the 2nd of May.</p> <p> </p> <p>Service Request Reference Number was also received from ********** on 25th May. (EC-0COD-2DMFGL)</p> <p> </p> <p>To date, no attempt to contact the account holder or myself has been made.</p> <p>The account holder is harassed by your daily sms's and voice prompts for her to pay her account.</p> <p>Vodacom has since, (yesterday) decided to cut off her own legitimate contract that she has had for years, although she has made manual payments to avoid this.</p> <p>She cancelled the debit order, as she will obviously not pay for a ********** account that would be debited together with her normal account.</p> <p> </p> <p>This behaviour is ********** to say the least, and obviously if no feedback is received, legal action will be taken against Vodacom Pty Ltd.</p> <p>Why is the cotact number that is provided by the Vodacom call centre for the ***** Dept ( ********** 605) not in working? The number does not exist..!!?</p> <p>As there are various other comments on Hellopeter relating to the matter that this call centre does not reply orcannot be reached, it seems apparent that Vodacom Pty Ltd is purposefully withholding information or misdirecting clients in their persuit to resolve cases of blatant *****!</p> <p> </p> <p>I eagerly await your feedback.</p> <p>WJ Coetzer</p> ********** <p> ********** 902</p>