OB
OCKERT B
1 reviews | Active since Aug 2013
24 Oct 2017, 14:12
*****ulant contract
Ref 1- ********** ********** (vodacom ref) Vodacom charged my wife for a new contract that she knows nothing about. They told her they will send proof within 3days.nothing happened since 13 october and after 3 e -mails.they dont even want to send her the ombudsman's address. How often is this happening in Vodacom. Why no response? Is this standard vodacom service?
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Replies (3)
Vodacom's replyOfficial
24 Oct 2017, 14:23Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Oct 2017, 14:23
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
OB
OCKERT B's updateReviewer Update
24 Oct 2017, 15:56After 3e-mails and calls, Vodacom still don't know where the problem is. Needless to say another call by a consultant will be useless
OB
OCKERT B's update24 Oct 2017, 15:56
Reviewer Update
After 3e-mails and calls, Vodacom still don't know where the problem is. Needless to say another call by a consultant will be useless
Vodacom's replyOfficial
14 Nov 2017, 13:40
Good day,
On behalf of Vodacom, kindly accept our sincere apology for the manner in which your enquiry was dealt with and for any inconvenience caused.
This is certainly not in line with Vodacom's aim in achieving service excellence. Our records reflect that the matter has since been resolved.
You may email us on *** or contact us on 082111 (free from a Vodacom sim) should you have any enquiries.
Regards,
RM
Best regards,
Vodacom's reply14 Nov 2017, 13:40
Official
Good day,
On behalf of Vodacom, kindly accept our sincere apology for the manner in which your enquiry was dealt with and for any inconvenience caused.
This is certainly not in line with Vodacom's aim in achieving service excellence. Our records reflect that the matter has since been resolved.
You may email us on *** or contact us on 082111 (free from a Vodacom sim) should you have any enquiries.
Regards,
RM
Best regards,