1 reviews | Active since Jan 2017

14 Jan 2017, 12:22

*****ulant contract

<p>I was also caught in a 5gig data contract for R199 p/m. I was assured that it was a upgrade on my contract and not a new line. which was not the case. After several phone calls Vodacom hac collected the router but I am still waiting for a xredit of R199. I get calls everyday to settle the arrears amount of R199 which I refuse to pay and every now and then all my contracts with Vodacom are locked. I've been to Vodacom nou nearly every week and evey 3rd day I am on the phone. everutime the same story. the contract has been cancelled and the credit was passed. It is still outstanding on my account and they still lock my contract every 2nd week. I dont know what to do anymore. Vodacom is not capable to sort this out.</p>

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Replies (1)
Vodacom
Vodacom's reply14 Jan 2017, 18:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

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Regards,
Vodacom Consumer Website Team

Best regards,