LM
Lyn M

1 reviews | Active since Jul 2012

15 Nov 2022, 16:58

*****ULANT CHARGES

I sent in a review regarding Vodacom some months back. The problem remains unresolved. Vodacom **********ly extended a contract, without our consent, and has been charging us for it ever since. We opened a police docket yet still no results. My husband has passed away in the meantime, yet I am STILL receiving bills for this contract that should have been cancelled about 18months ago! This is an ********* company and cannot be trusted. I suspect the "telesales" department is likely where the problem lies. I cannot wait for my contract to end, so that I can leave Vodacom forever.

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Replies (1)
Vodacom
Vodacom's reply16 Nov 2022, 07:58
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team