DS
Davelene S

1 reviews | Active since Feb 2018

02 Feb 2018, 16:35

*****ULANT ACTIVITY BY VODACOM AND THIS EFFECTED OUR COMPANY CONTRACT

It is Friday afternoon, we have been trying to sort out our MD's cellphone Business Contract and I have been on the phone holding on for more than 50 minutes to try and sort out Vodacom ***** which had nothing to do with our Business Account with Vodacom. Hence the MD has had his phone downgraded and they not prepared to do anything until the ***** Division of Vodacom wakes up and does something about this. When it's not our fault they have ****** working for them and cannot do their jobs. Waste of time. I don't know why companies have call centres, Useless bunch of people.

0
Replies (2)
Vodacom
Vodacom's reply03 Feb 2018, 07:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply05 Feb 2018, 12:32
Official

Good Day Davelene,

Thank you for voice your enquiry & for taking my call. Kindly note that this matter is being addressed linked to REF: EC-1J59-1F0MTX. Feedback will be provided on REF: EC-1J59-1F0MTX.

Regards
RO