*****ulant activity

Hi There was a ********** activity that happened on my Vodacom account, apparently somebody to a phone under my account. I reported this to the Vodacom ***** Department. They promised to come back to me after 7 to 14 working days, I did a follow up on the 19th day as they had not responded. To cut matters short, the issue has not been sorted out even now, from end of February 2020. My contract came to an end in April, unfortunately I cannot even terminate it since there is a pending issue. My router has not been working since Beginning of March (only worked for a week in April). I am expected to pay for this router every month, a router that is not even working. I'm now expected to pay for a phone that I did not even take. Vodacom is useless and has failed to deal with this matter.