*****ulant activities on account

I reported ********** activities on my account to Vodacom and supp**** the documents requested. Receipt was acknowledged on 2017-11-03 and indicated that feedback will be given after 7 - 14 working days. To date I have not received any feedback, telephonically or via e-mail. The disputed amount has already been paid to Vodacom through debit orders and the second disputed amount is now again appearing on my account. Telephonic enquiries at the number supp****, ********** was unsuccessful with a recording stating that the number dialed is incorrect and to check the umber and redial. The previous incident where ********** activity was reported was also frustrating with feedback received after numerous calls and e-mails.