MV
Monica V

1 reviews | Active since Apr 2018

01 Apr 2018, 22:37

*****ulant Activities from Vodcom

I am very upset, it is the 3rd month that this keeps happening. Vodacom keeps deducting large sums of money from my account. I phoned them and I have emailed them as requested from them to their ***** department. Somebody purchased two phones on my name. This is not just inconvient but keeps costing me money to stop the debit orders. I want this to stop and I would like my money back that they took that I couldn't reverse. Thank you, Monica ********** 632

0
Replies (3)
Vodacom
Vodacom's reply02 Apr 2018, 12:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply12 Apr 2018, 15:09
Official

Good Day

Please note that our Forensics team will be attending to your ***** enquiry and will provide further feedback as soon as it is available.

Regards

Dominic

Best regards,

Vodacom
Vodacom's reply02 May 2018, 13:59
Official

Good day,

Feedback has been provided.

Regards,
Renzo Maart

Best regards,