*****ulant acount opended in my name

VODACOM ***<br> <br> An application for a cell phone contract was made with Vodacom 4U Vaal Mall on the 22 September 2013 in my name using falsified documents. I have received a letter from vodacom forensic department that confirmed the documents used were falsified and that this is a ***** case, meaning that vodacom needs to refund the money deducted from my bank account. (I have a copy of the falsified documents that was used to make the application). These document were not certified as per requirements.<br> <br> Despite Vodacom admitting that this is a ***** case and saying that they will refund me the amount deducted from my bank account. I have not received any payment. When I phone the Vodacom call center I just get transferred from department to department with no resolution. I have sent my documents through to vodacom countless times with no response. This has been OVER 2 YEARS!! PLEASE HELP!!!